Customer Care Services
Dockside Solutions provides comprehensive customer support services designed to enhance business operations and improve communication with patients and clients. From round-the-clock call answering to proactive outbound campaigns and operational assistance, our expert team ensures seamless communication and efficiency at every touchpoint.
Our services go beyond call support, offering professional email and live chat solutions to provide multiple convenient channels for client engagement. With a multilingual team skilled in connecting with diverse audiences, we break down language barriers to deliver a smooth and professional experience for everyone. Every interaction is handled with care, precision, and a commitment to excellence
Inbound Calls
Our inbound call services are designed to provide seamless support to your patients and clients, ensuring their needs are met efficiently and professionally.
- Appointment Scheduling: Assisting patients or clients in scheduling appointments with minimal wait times, enhancing their overall experience.
- Refill Management: Streamlining prescription refill requests for quick and accurate fulfillment.
- Billing Calls: Managing billing inquiries and ensuring patients have the necessary information for payments and financial matters.
Outbound Calls
Our proactive outbound call campaigns focus on maintaining strong client communication and driving operational efficiency.
- Patient Follow-Ups: Contacting patients post-appointment to gather feedback, address follow-up needs, or provide additional support.
- Recall and Reminder Calls: Proactively managing recalls and appointment reminders to reduce no-shows and improve attendance rates.
- Specialty Campaigns: Delivering targeted campaigns, such as rescheduling appointments or promotional outreach, tailored to your business objectives
- Insurance Verification: Verifying insurance details and coverage information to ensure smoother processes for both patients and providers.